KUALA LUMPUR:
From next month, Astro subscribers will not have to pay the RM10 fine for late payment of bills. Instead, a reminder will be issued, failing which the account will be disconnected and a RM20 reconnection fee charged. It will also pro-rate the penalty charge of RM500 currently imposed for early cancellation of subscription, if the set-top-box is returned in good working condition. This was disclosed by Malaysian Communications and Multimedia Commission on Wednesday. It had held two meetings with Astro recently to discuss outstanding consumer complaints. Astro is also introducing more family-orientated programmes so that subscribers have more choice in cheaper, more relevant packages.
